Help & FAQs

WHAT'S INCLUDED?

Our Move In/Move Out option delivers a thorough cleaning to prepare the home for you or the new family moving in! Please ensure that the home is empty prior to our cleaning service and that there are no other people (movers, tradespeople etc) working in the space.

*Electricity and running water are required!

All Rooms

  • Top-to-bottom clean
  • Baseboards
  • Trim
  • Doors
  • Windows
  • Tracks
  • Vents
  • Spot-clean walls
  • Remove cobwebs
  • Sweep floors
  • Vacuum floors
  • Mop floors
  • Door handles
  • Light Switch and Plates
  • Electric socket wall plates

Living Areas & Bedrooms

  • Clean inside closets (if applicable)
  • Dust shelves
  • Vacuum carpets edge-to-edge
  • Mop hard floors thoroughly

Bathrooms

  • Full sanitation of fixtures
  • Remove soap scum
  • Remove mineral buildup
  • Clean mirrors
  • Clean glass
  • Clean inside cabinets
  • Clean inside drawers
  • Clean grout (non-restorative)
  • Clean exhaust fan covers
  • Mop floors thoroughly

Kitchen

  • Clean inside appliances
  • Clean outside appliances
  • Clean inside cabinets
  • Clean inside drawers
  • Clean countertops
  • Clean backsplash
  • Clean sink & faucet
  • Degrease stovetop
  • Degrease hood
  • Clean trash can inside
  • Clean trash can outside

 

Includes everything in Standard Cleaning pus the following:

 

Living Areas & Bedrooms

  • Vacuum under furniture (if accessible)
  • Dust lower furniture areas
  • Detailed floor edge cleaning

 

Bathrooms

  • Remove soap scum
  • Remove buildup
  • Clean grout (non-restorative)
  • Clean shower doors
  • Clean shower tracks
  • Clean vanity
  • Clean cabinets
  • Clean exhaust fan cover

 

Kitchen

  • Inside microwave
  • Inside oven
  • Inside fridge (if empty)
  • Detailed cabinet interiors
  • Detailed cabinet fronts
  • Clean backsplash
  • Degrease stovetop
  • Clean trash can exterior

 

All Rooms

  • Blinds dusted & wiped down (note: we do not wipe down thin metal or plastic blinds due to danger of bending/breaking)
  • Doorknobs cleaned and disinfected
  • Detailed baseboards
  • Door frames & trim
  • Ceiling fans
  • Vents
  • Spot-clean walls
  • Interior windows
  • Window tracks

It is recommended that first time clients who haven’t had their home cleaned professionally within the last month, should add the Deep Clean option in the Extras section in order to give our crew members the time they need to achieve the high-quality results we’re known for. Once that’s complete, our Standard Clean is the perfect choice for weekly/biweekly/monthly cleaning services moving forward! Otherwise, we cannot guarantee the level of service.

 

All rooms

  • Dust surfaces
  • Baseboards
  • Window sills
  • Doors & handles
  • Vacuum
  • Sweep/mop
  • Empty trash
  • Straighten items

 

Bedrooms

  • Dust surfaces
  • Make beds
  • Vacuum floors
  • Mop floors
  • Empty trash

 

Bathrooms

  • Sanitize toilet
  • Clean sink
  • Clean faucet
  • Clean mirrors
  • Light soap scum removal (shower/tub)
  • Spot-clean vanity
  • Spot-clean cabinets
  • Sweep floors
  • Mop floors
  • Empty trash

 

Kitchen

  • Clean counters
  • Wipe appliance exteriors
  • Clean stovetop
  • Clean sink & faucet
  • Spot-clean cabinet fronts
  • Light microwave clean
  • Sweep floors
  • Mop floors
  • Empty trash
TRUST & SAFETY

If something is not done to your expectations, please let us know. We’ll send a team out to make it right (within a 7-day window). If after our re-clean is completed and you’re still not happy with service, we offer a full refund.

All of our folks are interviewed and pass a nationwide detailed background check. Only about 10% of the people that apply end up working as a Santi-Clean of Euless certified cleaner

We have three levels of security in place. First off our booking page is protected by extended validation SSL. Secondly, our booking form has it’s own layer of 256 bit security. Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously.

If you’re not content with your cleaning, we will come out and re-clean (within a 7-day window). If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.

Yes, they do. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.

If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!

PRICING & POLICIES

Our cleaners do their absolute best to provide exceptional service, but there are certain things that we cannot offer/guarantee. Liability, safety, and the highest quality are considered at all times. If you are unsure about your cleaning or an item below, please call us to discuss!

 

That said, the following are services that we do not provide:

 

  • We cannot perform services while other services are being performed in or around the home (plumbing, painting, construction, etc.)

 

  • No lifting or moving of heavy items (refrigerator, stove, tables, etc.)

 

  • No loading of your dishwasher or washing dishes. We don’t want to break anything.

 

  • Cleaning exterior windows.

 

  • Cleaning Mini or Vertical Blinds. Our cleaners are happy to dust horizontal metal or plastic mini or vertical blinds, but we have found that they are easily bent or damaged if anything beyond dusting is attempted.

 

  • Removing strong odors (mold, animal waste, smoke, etc.)

 

  • Cleaning inside dishwashers and washing machines.

 

  • Cleaning rodent/insect infested homes.

 

  • Removing paint from surfaces.

 

  • Deep carpet/floor cleaning (steam cleaning, polishing, waxing, etc.) We can provide this service, but it does not fall within the parameters of our online booking system

 

  • Heavy marks/stains on walls, baseboards, other painted surfaces. We don’t want to potentially damage your paint!

 

You can book your DFW cleaning services 24 hours a day on our booking page.

You can apply a gift card by entering your gift card code into the promo code section of our booking page. The amount will automatically get deducted from your total. You can not apply your gift card to a past appointment that has already been completed.

Simply enter your discount code into the promo code section of the booking form as you are creating your booking. Your final price will automatically change to reflect your current balance.

GETTING STARTED

We price based on the number of bedrooms and bathrooms in the home. Select the number and the price is shown instantly on the website.

We provide services for all of Dallas and Tarrant counties

Sure thing. Simply respond to your confirmation email or log into your account and add any comments you would like to be applied to your service.

When you book service an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go. Alternatively, you can create and log into your account at this link.

Yes, we provide all cleaning supplies, products and equipment, unless there is a specific request for a certain service.